How License Activation Works Normally
All current HermeTech products have a built-in "online activation" feature which allows them to be activated "in place" on the client computer without requiring the HL7 License manager at all. You simply install the software, start it, and are taken through a screen flow for online activation requiring only your HermeTech Logon credentials (the same as you use when logging into the HL7 License Manager). Immediately after you activate one of your HermeTech licenses on a client computer using online activation you can immediately see that activation in your HL7 License Manager software by simply refreshing your data.
For more information about how license activation works refer to the online help for your product. You can also visit our website for the online help for all products by clicking HERE.
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As with all software products (even MS Windows) there will be circumstances occasionally where online activation does not work, such as:
•The client computer has no internet connection or has an internet connection but is blocking the HermeTech application from accessing the internet because of an internal security policy.
•Your own policy might dictate that the HermeTech HL7 products be installed and activated by the client or a 3rd party and you don't want to give that party your HermeTech log-on information (usually a very prudent and wise choice).
•You need to reactivate a HermeTech product on a computer where the license file has been deleted OR the license activation key was created FOR YOU by HermeTech Customer Service (Example: When Moving Licenses from one computer to another). You do this by using the HL7 License Manager to retrieve the license activation key (see Retrieving License Keys).
In these situations you would use the "Manual Activation" features built into each product all of which require the License Manager.
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With only ONE major caveat for 3 products (See Legacy Activations), manual activation always consists of 3 steps. Steps 1 and 3 are done by you and step 2 is done by customer service.
1.You create an Activation Request using the target software (HL7 Listener, Database Engine, HL7 Sender, etc) and transfer it to the computer running the License Manager software either in a file or as a blob of text on the Windows Clipboard.
2.You use this Activation Request to activate the license using the License Manager (see below)
3.You retrieve the License Activation Key from the HL7 License Manager and use it to activate your software. (See Retrieving License Keys).
Don't be daunted by manual activation, while it's less convenient than online activation, it is really not that difficult and you can ALWAYS Contact Customer Service 24/7 and we can walk you through it in about 10 minutes.
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Using the License Manager to Activate a License
Before you begin. You must have created an Activation Request using the software you wish to activate on the computer you wish to install the license on. This Activation Request must be available to the License Manager software in either a file or as text on the Windows Clipboard. See Below.
Main Window Activating A License
In the Main Window choose the product you need to activate manually and then click the 
Activate button on the toolbar.
License Activation Window
In the activation window click the appropriate button to load the Activation Request you have created (see Before you begin above). When loaded, IF the Your Note field is blank it will pre-fill it for you with the text Computer: <name of computer>.
Activation Window (Ready to Submit)
After loading the activation request, verify that the Your Note field is correct and is what YOU want to see in your License Manager in the Installations tab of the Main Window and then click the Activate Your License button.
Assuming that no server error occurs, your license will be activated and you will be directed to your Installations tab in the main window so that you can Retrieve Your License Activation Key.
