About Us

Solutions that just work!

Who Are We?

TransWorld Scribes Ltd is a New Zealand company established here in 2009. We offer a range of document production services from HL7 compatible transcription software and services to medical, technical, and academic documentation services.

In 2010 we hired a small Auckland company, HermeTech International, to redesign our transcription software systems to make them compatible with HL7. We were so impressed with the end result that we purchased the company outright and brought it under the TWS umbrella.

Note: As of April 2024 our transcription services contract book is at capacity. Contact support to inquire about coming aboard.

Medical Software Interface Specialists
Medical Software Interface Specialists

Where Are We?

TransWorld Scribes Ltd
186D Oruru Road
RD3
Kaitaia, 0483
New Zealand
USA Phone: (254) 549-0825
For international convenience we use a USA phone number

What is HermeTech?

HermeTech International has been providing a unique and innovative collection of HL7 tools, components, and application software since 2003. As a wholly owned division of TWS we are proud to offer their entire suite of HL7 solutions under our umbrella.

Since being acquired by TWS in 2010 HermeTech's role here has expanded to encompass all of IT and customer support, online accounts, and security. So if you see your account referred to as your 'HermeTech' account, that is why.

TransWorld Scribes

Workhorse Solutions

Working in I.T. can be difficult enough and clinical HL7 messaging interfaces can often contain a lot of moving parts that all have to work in tandem. Like old style Christmas tree lights, one bulb goes out and the entire tree goes dark.

At TWS we concentrate on producing HL7 solutions that work for you, all the time. So you can go to sleep at night with the confidence that we will still be working for you when you wake up in the morning.

Our Design Philosophy

We approach all of our HL7 software and API designs with 3 criteria which must be met:

  1. Need: It must fill a real need in the world today.
  2. Ease of Use: Software must be able to be set up and configured by a novice user. API libraries must be easily implemented and maintained.
  3. Support: We must be able to support it.

For #1, the need must be there. HL7 is already a very niche market. 99.9% of all the computers in the world DO NOT exchange HL7 messages.

For #2, while all of our clients are I.T. professionals, they are not necessarily HL7 professionals. They usually have many other things to worry about and HL7 interfaces are only a small part of their overall mission.

For #3, the most brilliant solutions in the world are worthless unless they can be supported properly. Client questions need to be able to be answered quickly and accurately. If a client loses their way we must be able to nudge them back onto the road to success. We're old fashioned about support. We prioritize human telephone contacts over email and messaging. If you call us we answer the phone. If you have a question we can answer it.

Our Privacy Policy

This web site and associated software applications are owned and operated by TransWorld Scribes Limited and will be referred to as “We”, “our” and “us” in this Internet and Software Application Privacy Policy. By using this site, you agree to the Internet and Software Application Privacy Policy of this web site (“the web site”) and CORE HL7 or UltraPort Software applications, which is set out on this web site. The Internet Software Application Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site, or Software Applications. We reserve the right, at our discretion, to modify or remove portions of this Internet and Software Application Privacy Policy at any time. This Internet and Software Application Privacy Policy is in addition to any other terms and conditions applicable to the web site and our software. We do not make any representations about third party web sites that may be linked to the web site. We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Internet Software Application Privacy Policy governs how your personal information, obtained through the web site, will be dealt with. This Internet Software Application Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal and Company Information

Personal and Company information about visitors to our site and software is collected only when knowingly and voluntarily submitted. For example, we need to collect such information to provide you with further services like downloading our applications, or to answer or forward any requests or enquiries. We intend that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in New Zealand.

Use of Information

Personal and Company information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet and Software Application Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting Registration Information

As part of registering with us, we collect basic personal and company information about you for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below. Registration is completely optional but will be required to download and/or activate most of our commercial software offerings.

Registration may include submitting your name, company name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties to meet your request for goods or services.

Security

We strive to ensure the security, integrity, and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be secure. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

Cookies and Applets

Some of our websites use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

We will endeavor to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. If at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Customer Service

Customer Service

Customer service is very important to us and we take it seriously. We employ no salespeople at TWS. Our entire staff which deal directly with customers is comprised solely of HL7 and medical software interface professionals to provide you with prompt, expert assistance when needed.

Never hesitate to contact us by email at support or by phone 24/7 at our USA Phone: (254) 549-0825 for immediate assistance.