Customer Service

Support isn't hard if your solutions work

For the best results, if you need to contact support directly and have a TWS/HermeTech account, you should When logged in you will see a secure direct contact form on this page. If not you can always email us at Or you can contact us by phone 24/7 at our USA Phone: (254)-549-0825.
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Customer Service is important to us

At TWS we take customer service and support very seriously. In fact, we consider it to be the backbone our business and the reason why our customers keep coming back year after year.

We do not employ salespeople at TransWorld Scribes. This means that every person you interact with here is either a seasoned support professional in the field of medical software interfaces or may be an intern with a professional looking over their shoulder.