Contacting customer service has never been easier. From the 'Help' menu of the main window you can click Contact Customer Service.
In the Message Window:
The Message Window
1.Subject: (required) Just type in a subject for your mail message.
2.Reply To: (required) The email address you wish customer service to respond to. This defaults to your HermeTech Customer ID (email address)
3.CC: (optional) An email address you would like NCS to copy when they respond to your email.
4.Contact: (required) A contact name. This defaults to the Contact Name you entered when you created your HermeTech Account.
5.Phone: (required) A contact phone number. Why is this required? Sometimes there is more than 1 answer to a question. If NCS should determine that your question cannot be answered in a simple straight-forward email reply, it will be escalated for telephone contact if possible. This defaults to the phone number you entered when you created your HermeTech Account.
6.Message: (required) The body of your message.